Gourd & Grandeur

Customer Policies & Service Agreement

A service of Gilded Seasons Group LLC

1. Payment & Reservation

Reservation Deposit

A 50% reservation deposit is required to secure an installation date. Submission of an inquiry, consultation request, proposal, or preferred installation timeframe does not reserve an installation date.

Once Gourd & Grandeur has confirmed an available installation date and the customer accepts the proposal and submits the required 50% reservation deposit, the installation date is considered reserved.

Final Payment

The remaining 50% balance is due one calendar day before the scheduled installation date. Gourd & Grandeur reserves the right to postpone the installation until payment is received or cancel the installation in accordance with these policies if the balance has not been received when due.

Bookings Within 24 Hours

Installations booked or confirmed fewer than 24 hours before the scheduled installation require payment in full at the time of booking.

Payment Processing

Payments are processed through Gourd & Grandeur's designated payment processor. Available payment methods will be shown on the customer's invoice. A payment is considered received once successfully processed.

2. Installation Scheduling & Arrival Windows

Customers may request a preferred installation date or timeframe when submitting their consultation request. Preferred dates and timeframes are requests only and are subject to Gourd & Grandeur's seasonal availability, service area, and installation routing.

After reviewing the customer's request, Gourd & Grandeur will offer an available installation date. The installation date becomes officially reserved once the customer has accepted the proposal and the required reservation deposit has been received.

Gourd & Grandeur may provide an approximate arrival or installation window when appropriate. Exact arrival times are not guaranteed, as installation timing may be affected by travel, the complexity of earlier installations, weather, traffic, and other reasonable circumstances.

Customers do not need to be home during installation provided Gourd & Grandeur has safe and unobstructed access to the agreed installation area.

If a significant scheduling delay or change becomes necessary, Gourd & Grandeur will make reasonable efforts to notify the customer using the contact information provided with the booking.

3. Cancellations & Reservation Deposits

Cancellations received seven or more calendar days before the scheduled installation date are eligible for a refund of the reservation deposit.

Cancellations received fewer than seven calendar days before the scheduled installation date will result in forfeiture of the reservation deposit. Because Gourd & Grandeur works with seasonal and perishable materials, inventory may have already been sourced or purchased specifically for the installation, and the reserved installation date may no longer be available to another client.

If the remaining balance has already been paid when an eligible cancellation is made, any refundable amount will be returned to the customer's original payment method when reasonably practicable.

At Gourd & Grandeur's discretion, a same-season credit or alternate installation date may be offered when circumstances and availability allow. Such accommodations are not guaranteed.

4. Weather & Customer-Requested Rescheduling

Because Gourd & Grandeur installations take place outdoors, installation dates may occasionally need to be adjusted because of severe weather, unsafe conditions, or circumstances outside our reasonable control.

Gourd & Grandeur will determine whether conditions are reasonably suitable and safe for installation. If an installation must be postponed, we will contact the customer as soon as reasonably possible and offer the next suitable available installation date.

Weather-related schedule changes made by Gourd & Grandeur are not considered customer cancellations and do not result in forfeiture of the customer's reservation deposit.

We understand that customer plans occasionally change. Requests to reschedule should be made as early as possible.

Requests made seven or more calendar days before the scheduled installation may be accommodated without a rescheduling fee, subject to seasonal availability, installation routing, and inventory.

Requests made fewer than seven calendar days before installation will be considered individually and may be treated as a cancellation if materials have already been purchased or allocated or if Gourd & Grandeur cannot reasonably accommodate another date.

Requested alternate dates are not guaranteed.

5. Natural & Perishable Materials

Gourd & Grandeur installations feature real pumpkins, gourds, plants, and other natural seasonal materials. Variations in color, size, shape, texture, and minor imperfections are natural characteristics of these materials and contribute to the individual character of each installation.

Because natural materials are displayed outdoors, their condition and longevity are affected by temperature, moisture, sunlight, wildlife, insects, and other environmental factors. Gourd & Grandeur cannot guarantee that natural or perishable materials will remain in their original condition for a specific period of time or throughout the entire season.

If a pumpkin, gourd, or other natural material experiences unusual deterioration shortly after installation, please contact Gourd & Grandeur promptly. We will review the circumstances and, when appropriate, may provide a replacement or another reasonable solution at our discretion.

Gourd & Grandeur is not responsible for deterioration or damage caused by normal aging, weather, temperature changes, wildlife, insects, customer handling or relocation, theft, vandalism, or circumstances outside our reasonable control.

6. Installation & Property Access

The customer does not need to be present for installation provided Gourd & Grandeur has safe, unobstructed access to the agreed installation area.

Before the scheduled installation, customers should remove personal items from the porch, steps, and designated installation area unless Gourd & Grandeur has specifically agreed to incorporate them into the design. Pets should be safely secured away from the work area.

Customers are responsible for informing Gourd & Grandeur in advance of fragile or delicate surfaces, unstable steps or railings, irrigation systems, landscape features, property restrictions, or other conditions that could affect safe installation.

If the installation area is inaccessible or conditions are reasonably determined by Gourd & Grandeur to be unsafe, installation may be delayed or rescheduled.

Gourd & Grandeur will exercise reasonable care while working at the property but is not responsible for pre-existing damage, concealed defects, unstable surfaces, or damage resulting from conditions that were not reasonably apparent or disclosed before installation.

7. After Installation & Care

Once installation is complete, customers are welcome to enjoy and make minor adjustments to their display. However, Gourd & Grandeur is not responsible for damage, deterioration, instability, or other issues resulting from moving, rearranging, or otherwise altering the installed design.

Customers are responsible for providing reasonable care for the display after installation. During severe weather, high winds, or other potentially damaging conditions, customers may wish to temporarily move or secure lightweight or vulnerable items when it can be done safely.

Please contact Gourd & Grandeur promptly if you notice an unusual issue shortly after installation so we have an opportunity to review the concern and determine an appropriate solution.

Normal seasonal deterioration of pumpkins, gourds, plants, and other natural materials is not considered an installation defect. Customers who would like their display refreshed later in the season may add a Seasonal Refresh, when available.

8. End-of-Season Removal

End-of-season removal is available as an optional enhancement unless specifically included with the customer's selected collection. The Estate includes end-of-season removal.

Removal includes collection and removal of the seasonal materials supplied as part of the original Gourd & Grandeur installation, along with retrieval of any Gourd & Grandeur-owned reusable décor included in the customer's proposal.

As part of the removal service, Gourd & Grandeur will perform a light broom-sweep of the immediate installation area, including the porch, steps, and immediate area where the display was located, to remove loose debris associated with the installation.

Removal does not include deep cleaning, washing, scrubbing, stain or residue removal, pressure washing, removal of unrelated leaves or debris, or cleaning areas unrelated to the seasonal installation.

Customer-owned décor, furniture, planters, or other personal property will not be removed unless specifically arranged in advance.

Removal dates are scheduled within Gourd & Grandeur's seasonal removal period and are subject to routing, weather, and availability. An exact removal date or arrival time is not guaranteed unless specifically confirmed.

Customers are responsible for ensuring reasonable access to the installation area on the scheduled removal date. Materials that have been moved, discarded, or made inaccessible may not be included in the removal service.

9. Rental & Reusable Décor

Certain decorative elements used in a Gourd & Grandeur installation—including select lanterns, vessels, stands, crates, or other specialty décor—may remain the property of Gourd & Grandeur when specifically identified as rental or reusable décor in the customer's proposal.

Gourd & Grandeur-owned reusable décor is generally available with installations that include end-of-season removal or when removal is added to the customer's collection. Rental décor will be retrieved as part of the scheduled removal service rather than through a separate décor-only pickup unless otherwise arranged.

Customers are asked to provide reasonable care for Gourd & Grandeur-owned décor while it is at the property and to make the items reasonably accessible for collection.

Normal outdoor wear resulting from appropriate seasonal use will not result in a charge. However, the customer may be responsible for the reasonable repair or replacement cost of Gourd & Grandeur-owned items that are lost, discarded, stolen, intentionally damaged, misused, or unavailable for collection.

If a repair or replacement charge may apply, Gourd & Grandeur will communicate with the customer before assessing the charge.

Pumpkins, gourds, plants, cornstalks, straw, and other natural or perishable materials are not rentals and remain with the customer unless end-of-season removal is included or purchased.

10. Photography & Marketing

Gourd & Grandeur may photograph completed installations for portfolio, website, social media, advertising, and other business marketing purposes.

Customer privacy is important to us. Gourd & Grandeur will make reasonable efforts not to intentionally include people, house numbers, vehicle license plates, or other personally identifying information in marketing photographs.

Customers may opt out of the use of photographs of their installation for marketing purposes by indicating their preference in the proposal or notifying Gourd & Grandeur before installation.

A customer's decision to opt out of photography for marketing purposes will not affect their service or installation.

11. Design & Seasonal Product Substitutions

Gourd & Grandeur installations are individually designed using seasonal and naturally varying materials. Specific pumpkin, gourd, plant, floral, and decorative varieties, colors, sizes, shapes, and quantities may vary based on seasonal availability, growing conditions, supplier inventory, and the unique characteristics of natural products.

Gourd & Grandeur may make reasonable substitutions when necessary while preserving the overall color palette, scale, style, quality, value, and character of the selected collection and approved design direction.

Minor or comparable substitutions may be made at Gourd & Grandeur's design discretion. If a significant substitution would materially change the overall appearance, character, or value of the agreed design, Gourd & Grandeur will make reasonable efforts to contact the customer before proceeding.

Customer preferences will be considered whenever reasonably possible; however, exact varieties or exact replication of photographs, inspiration images, previous installations, or other designs cannot be guaranteed.

Portfolio and website photographs are intended to represent the overall style and design level of Gourd & Grandeur's work, and each installation will be individually created for the customer's home.

12. Seasonal Refresh

Seasonal Refresh may be offered as an optional enhancement for eligible installations and is subject to seasonal availability.

A Seasonal Refresh is intended to help maintain the appearance of an existing Gourd & Grandeur installation as natural materials age throughout the season. The service may include a return visit to assess the display, removal of select deteriorated natural materials, replacement of select pumpkins or gourds within the applicable refresh allowance, light tidying, and restyling of the installation.

Seasonal Refresh does not provide unlimited replacement of natural materials. Additional materials or services beyond those included in the customer's Seasonal Refresh may be available for an additional charge.

If a Seasonal Refresh is included with a particular collection or proposal, the applicable scope will be identified in the customer's proposal.

13. Service Concerns

Gourd & Grandeur takes pride in providing a thoughtful, professionally styled customer experience.

If you have a concern regarding your installation or service, please contact us promptly so we have an opportunity to review the circumstances and work toward an appropriate resolution.

14. Acceptance of Customer Policies & Service Agreement

By accepting the Gourd & Grandeur proposal and submitting the required reservation payment, the customer acknowledges that they have received, reviewed, and agreed to these Customer Policies & Service Agreement.

The customer's individual proposal identifies the selected collection, enhancements, installation property, pricing, and other service-specific details and, together with these policies, forms the agreement for the scheduled services.

If you have questions about these policies or your proposal, please contact Gourd & Grandeur before accepting the proposal or submitting payment.

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